Frequently Asked Questions


What Merlin attractions are included?
This offer is valid at Alton Towers Resort, Chessington World of Adventures Resort, Thorpe Park Resort, LEGOLAND® Windsor Resort, LEGOLAND® Discovery Centre Manchester or Birmingham, Warwick Castle, Shrek’s Adventure! London, The Bear Grylls Adventure, Madame Tussauds London or Blackpool, The London, York, Edinburgh or Blackpool Tower Dungeons, The Blackpool Tower Eye, SEA LIFE Aquariums & Sanctuaries in the UK (Scarborough, Brighton, Birmingham, Great Yarmouth, Blackpool, London, Manchester, Weymouth, Bray & Hunstanton) and the Coca Cola London Eye.


What Merlin attractions are excluded?
Blackpool Tower Circus and SEA LIFE Gweek.


Which dates are excluded?

Attraction Exclusion Dates
All Merlin Attractions Every Friday, Saturday and Sunday in August including 1st September 2019
25th December 2019, any secondary ticketed events/hotel events/concerts/Xmas events at all Attractions.
The London Eye 20th, 21st, 27th & 28th July 2019,
3rd, 4th, 10th & 11th August 2019,
20th – 26th October 2019,
26th-31st December 2019,
January 2020 the London Eye will be closed for annual maintenance, dates to be confirmed at end of 2019.
Shrek’s Adventure! London 31st December 2019.
SEA LIFE London 1st – 31st August 2019.
The London Dungeon 25th, 26th and 31st October 2019.
The Blackpool Tower Eye & The Blackpool Tower Circus 6th October - 4th November 2019.
Thorpe Park Resort 18th - 31st October 2019.
The Blackpool Tower Dungeon 27th October - 31st October 2019.
The York Dungeon 26th - 31st October 2019,
26th & 31st December 2019.
The Edinburgh Dungeon 26th - 31st October 2019,
26th December 2019.
Alton Towers Resort 8th, 9th, 10th November 2019.
LEGOLAND® Windsor Resort 30th November 2019,
1st, 7th, 8th, 14th, 15th, 18th, 19th, 20th, 21st, 22nd, 23rd, 24th December 2019.
Chessington World of Adventures Resort 9th , 10th ,16th , 17th , 23rd & 24th November 2019,
23rd, 24th & 30th November 2019,
1st, 7th , 8th , 13th – 24th inclusive , 27th & 28th December 2019.
LDC Manchester 19th October – 3rd November 2019,
21st December – 5th January 2020.


If you have a query regarding your booking please contact us via the relevant attraction link below. Live chat is available with a member of the Customer Excellence team who will be more than happy to help.


Alton Towers Resort

LEGOLAND© Windsor Resort

Chessington World of Adventures Resort

THORPE PARK Resort

Warwick Castle

SEA LIFE Birmingham

SEA LIFE Blackpool

SEA LIFE Bray

SEA LIFE Brighton

SEA LIFE Hunstanton

SEA LIFE Loch Lomond

SEA LIFE Manchester

SEA LIFE Scarborough

SEA LIFE Weymouth

SEA LIFE Great Yarmouth

SEA LIFE London

Coca Cola London Eye

Madame Tussauds London

Madame Tussauds Blackpool

Shrek’s Adventure! London

London Dungeon

Blackpool Dungeon

Edinburgh Dungeon

York Dungeon

The Blackpool Tower

The Blackpool Tower Circus

LEGOLAND© Discovery Centre Birmingham

LEGOLAND© Discovery Centre Manchester

The Bear Grylls Adventure